FAQ

​I Want to purchase, what do I do?

 

It’s simple. When you open the page to look at the item you want to buy, just note the stock number and email Valentina or you can call us. The only information you need to provide is a contact number, email address, delivery address and your credit-card details. And remember: if you have any queries, we are always at the other end of the phone or email.

 

We accept Visa, & Mastercard. We do not have access to credit card numbers, nor do we store credit card details OR share any of our customers information with any other party. We only use customer email addresses to satisfy their enquiries, we will delete them if you advise us to do so. It is also possible to pay by direct debit or money transfer. If you would like to do this, just contact Valentina for more details.

 

Do you Lay-By?

 

Yes we can Lay-by, we are happy to tailor a lay-by option that will suit you.


What is the Refund Policy?

 

It’s a full, money-back guarantee. Please read Our Guarantee for more details, if unsure, please feel free to discuss this further with Valentina

How Quickly do you Deliver?

 

We deliver in Australia with Australia Post Express Post next day delivery to Capital cities and to regional areas usually within two days. And to most parts of the world using secure courier systems like FedEx. Please read our Free Delivery page for more information, including details on customs and duty

 

​Do you have a store where I can view and try on rings?

 

We are an ‘online store’ , however, we have 3 shop venues for you to visit in Brisbane, please advise before visiting so Valentina can ensure that the item is at the location you are visiting , she is also available to provide you with personalised service.

 

Is it possible to get a ring sized?

 

Yes. If you buy a ring for yourself and it is not the correct size, we will re-size it for you free of charge on purchases over $1,000, Brisbane clients can visit our working jeweller for this to occur. This can take a few days and will be done for clients at cost price, for rings under $1,000 – usually around $50 (though this can vary if the ring needs to be made a lot bigger).

 

If the ring is to be a gift for someone else, we recommend that you make sure the recipient likes the item before sizing – as a big alteration can affect our money-back guarantee.

 

Can I speak to someone about a ring I am interested in or any other questions?

 

Yes, you are welcome to ring Valentina during normal business hours, she is more than happy to call you if you email her your phone number.

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